Common Issues

If you encounter any issues while using FileViewer Pro, refer to the troubleshooting tips below to resolve them quickly.

1. Permission Errors#

• Problem: FileViewer Pro requests permissions but shows an error.
• Solution:
  • Ensure you’ve granted all required permissions during the setup process.
  • Double-check your Google Account settings to verify access is enabled for third-party add-ons.
  • If permissions were denied previously, uninstall and reinstall the add-on from the Google Workspace Marketplace.

2. Link Issues#

• Problem: The tool cannot open links or displays a “file not accessible” message.
• Solution:
  • Verify that the link is publicly accessible (i.e., the file is shared with “Anyone with the link”).
  • Ensure the URL is valid and doesn’t have extra characters or errors.
  • Supported links include those from YouTube and files hosted without CORS restrictions.

By following these steps, most common issues can be resolved easily. If the problem persists, contact our support team for assistance.